FedEx is renowned for its efficient logistics and delivery systems, which promise reliability and speed. Their various service options—such as FedEx Express, FedEx Ground, and FedEx Freight—each come with specific guarantees. These guarantees assure customers that their packages will arrive within a certain time frame, depending on the service selected. However, despite their best efforts, operational delays can sometimes occur.

Operational delays can stem from various causes, including mechanical issues with transportation, weather-related disruptions, or internal logistical challenges. When these delays happen, they can impact FedEx's ability to meet their delivery commitments.